Refund policy

Refund Policy

We want you to feel confident when shopping with CIUVERA. If your item isn’t the right fit for you, you may request a return within 60 days after receiving your item.

To be eligible for a return, your item must be in the same condition you received it: unused, undamaged, and in its original packaging. You will need your receipt or proof of purchase.

To start a return, contact us at info@ciuvera.com.
Items sent back without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon arrival. If your item is defective, damaged, or if you received the wrong product, contact us immediately. We’ll review the issue and arrange a replacement or refund when applicable.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

Items that were used or damaged after delivery
Items not in their original condition
Hazardous materials or flammable goods
Gift cards
Sale or discounted items, unless defective

If you’re unsure whether your item qualifies, email us at info@ciuvera.com.

Exchanges

If you prefer an exchange, the fastest option is to return your item first. Once the return is accepted, you can make a new purchase for the replacement item.

European Union Cooling-Off Rule

If your order is delivered within the EU, you may cancel or return it within 14 days for any reason. The item must remain unused, in original packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you whether your refund is approved.
If approved, it will automatically be issued to your original payment method within 10 business days.

Please note: your bank or credit card provider may take additional time to process and post the refund.

If more than 60 business days have passed since your refund was approved, contact us at info@ciuvera.com.