Shipping policy

Shipping Policy

Thank you for choosing Ciuvera. We want you to have a clear understanding of how shipping works before placing your order.

🌍 Where We Ship

We ship worldwide. If checkout works for your address, we deliver there.

📦 Order Processing Time

All orders require 1–5 business days for processing before shipment.
Processing time is not included in the delivery estimates below.

🚚 Estimated Shipping Times

Delivery times vary by region:

Region — Estimated Delivery

United States: 7–14 business days
United Kingdom: 7–12 business days
Canada: 7–17 business days
Australia: 7–13 business days

Please note: Delivery times are estimates. Actual times may vary due to customs delays, holidays, weather, or global shipping conditions.

✈️ Shipping Carriers

We work with multiple international carriers and logistics partners to ensure reliable and efficient delivery based on your location.

🧾 Customs & Duties

International orders may be subject to customs duties or import taxes upon arrival.
These charges vary by country and are the customer’s responsibility.
Please check with your local customs office if you’re unsure.

🔍 Tracking Your Order

Once your order ships, you will receive a confirmation email with your tracking number and tracking link.

❗ Missing or Delayed Orders

If the estimated timeframe has passed and your package has not arrived, email us at info@ciuvera.com with your order number.
We will investigate the issue and assist you as quickly as possible.

📩 Questions?

We’re here to help. For any questions about your order or shipping, contact us anytime at info@ciuvera.com.